FAQ's

ORDERS

HOW DO I APPLY A DISCOUNT CODE?

Discount codes are not automatic and must be applied manually by the customer at the checkout page to be valid. If you obtain a discount code as part of our new subscriber sign-up promotion, through our social media channels or via our newsletter, simply copy and paste the code at the checkout page.

Please note, all discount codes will have an expiry date - if the promotion has ended, your code will not be valid.

Additionally, we are unable to apply a discount code to any order after it has been placed, nor can we provide a partial refund.

All promotional flash sales run through our website are automatically applied at checkout, a discount code will not need to be entered.


Only items included in the promotional flash sale will reflect the discount offered - if you are not seeing a discount reflected at checkout, this is likely because the item(s) you have in your cart are not applicable to the sale, or the promotion has ended.

For further assistance, please contact our Customer Care Team at info@rumer.com.au

HOW DO I USE MY CREDIT NOTE?

All credit notes will be issued as a Gift Card and sent to you via email. The email will contain a code that you can simply copy and paste at the checkout page. The code will remain valid for 12 months, or until the full amount is exhausted.

Once your return has been delivered to our warehouse, please allow up to 72 hours for your credit note to be processed (plus an additional 2 business days during busy sale periods).

If you have any issues using your Gift Card, or if your Gift Card has expired, please contact our Customer Care Team to discuss a possible solution at info@shonajoy.com.au.

CAN I ADD AN ITEM OR CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Although we try to accommodate our customers, unfortunately once an order has been processed, we cannot make any changes. If you have just placed your order, please send our Customer Care Team an urgent email at info@rumer.com.au, or call us on +02 9690 1002, to discuss a possible solution

RETURNS

WHO COVERS THE COST OF RETURNS?

Rumer does not cover the cost of returns and the responsibility of the return lies with the customer. Please ensure that you purchase a return satchel using a traceable service. Additionally, once your return has been delivered to us, it can take up to 72 hours to process the credit note, refund, or authorised exchange.

DOES RUMER OFFER REFUNDS?

All full priced items are eligible for a refund within 10 business days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached.

We do not offer refunds for permanently marked down items that are purchased from The Outlet or Sale sections of our website. These items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.